Below are some questions we are frequently asked, if you don't see the question you have answered below feel free to give us a shout via the contact us page. We'll get back to you as soon as possible.
What is the minimum age to attend?
You must be 19 years of age or older to attend our event, because of the adult nature of the event and due to liquor license regulations.
What is the dress code?
The majority of our attendees come out for a date night, so dress to impress! If you’re feeling frisky, wear lingerie, latex, leather, costumes, or whatever else tickles your fancy. In Canada, you are legally allowed to be topless in public, but we kindly ask that you keep your crotch covered. If you want to know what other people usually wear, check out our photographs from previous shows here.
Can I bring my baby or infant to the event and Is there childcare or babysitting at the show?
No. Anyone under the age of 19 will be refused entry. No exceptions will be made under any circumstances.
I want to volunteer or work for the show. How can I get involved?
Submit your resume and dates of availability to Carla (at email@example.com). She’ll let you know if you’re a good fit!
Is there coat check?
Yes, coat check will be available for a small fee during all show hours for your convenience.
Where is ticket will call (ticket pick up)?
If you have been left tickets by an exhibitor or show management they will be waiting for you in the Exhibitor/Media Registration booth located next to the ticket purchasing booths. Please bring a piece of government issued ID.
I lost my tickets or the ticket email!
If you purchased your tickets online, please visit this page to have our ticketing company resend you your tickets.
I bought an item from one of the vendors at the show and it doesn't work or is defective. What is the return policy?
Bring the receipt and the item to the Exhibitor/Media Registration booth, and show management will escort you in to return or exchange the merchandise. If you wish to stay afterwards you must purchase an additional ticket.
Do you allow pets or animals?
The only animals that will be permitted are registered Assistant and Guide Dogs. Guide Dog’s in training will be admitted on a case-by-case basis, please see show management for approval.
Is there parking at the show?
The Direct Energy Centre offers 6,128 parking spaces located adjacent to the Gardiner Expressway, including 1,300 underground spaces. For more information and pricing click here.
I’m a caregiver; do I have to buy a ticket?
As long as the person you are providing care for purchases a ticket and you are a full time professional caregiver to that person, you will be given free admission to the show.
What are the show dates and hours?
For show dates and hours please visit our location page by clicking here.
I No Longer Want To Attend, Can I Get A Refund?
Sorry there are no refunds for tickets purchased in advance.